Every cardholder answered,
in your bank's name.
A live chat and ticket desk for your own team, trained cardoff.ai agents who answer for you, or both. You set the hours, the languages and the response times; we report against them every month.
Answers without a hiring plan.
An offers programme brings questions about cashback, cards and merchants. Who answers them, and how fast, is what cardholders remember.
A shared team, agents reserved for you, or cover for your own team out of hours.
Targets for the first reply and for resolution, by priority, reported to you every month.
The calculator in your console shows the monthly price for your cardholders before anyone agrees to it.
Nothing changes until a person at your bank accepts a proposal, and it starts on the date you choose.
One desk, whoever answers.
Your agents and ours work the same desk, so nothing is lost between them.
From your offers site and apps, with the page the cardholder was on.
Every issue tracked to resolution, with its clock and its priority.
Cards, offers used and cashback in one view, so the answer is right the first time.
Trained agents answer in your bank's name, in the hours and languages you choose.
Your team by day, ours at night and at weekends, on the same conversations.
Who is on the floor, what is waiting and what is near its deadline, live.
Response and resolution against your targets, with one Support invoice.
Suggested answers from your own rules and offers, sent only when an agent chooses to.
Every conversation, one floor.
Live chat, tickets with response times, the manager board and the full view of each bank and cardholder.
Live in four steps.
You decide the service; cardoff.ai runs it to that standard.
Who answers, the hours, the channels, the languages and the response times.
The calculator works it out from your active cardholders and your choices.
A person at your bank accepts the proposal; it starts on the day you chose.
When volume nears the team's limit you hear from us first, with a proposal for the next step.
Cardholders who feel looked after.
Service is part of the offer: the answer is what makes the cashback feel real.
Response times measured against the promise you made, every month.
Your bank's name and tone, whoever answers.
Every conversation and ticket stays on your desk, for your team to read.
Routine questions answered for you, so your people handle what only they can.
Pay for the service you choose.
The desk is priced per seat; answering for you is priced on your cardholders and shown before you agree.
For your own team: live chat, tickets, the manager board and the 360° view.
PriceBHD 40 per agent seat a monthcardoff.ai agents answer for you. The monthly price follows your active cardholders and the hours, channels, languages and response times you choose.
PricePriced on your active cardholdersAgents reserved for your bank alone, for programmes that need their own team.
PriceFrom BHD 6,000 a monthList prices before tax, from cardoff.ai's catalogue. Your bank's agreement may set its own.
Questions banks ask about the contact centre
Do your agents answer in our bank's name?
Yes. Cardholders talk to your bank: your name, your tone and the languages you choose.
Can our own team keep answering?
Yes. Your own team, ours, or both: for example yours by day and ours at night, on the same desk.
Which channels are covered?
Live chat and tickets, from your offers site and apps. Ask us about other channels for your bank.
How is the price worked out?
The desk is per agent seat. When cardoff.ai answers for you, the calculator in your console prices it from your active cardholders and your choices, before anything is agreed.
What do we see each month?
A service report of response and resolution against your targets, and one Support invoice. Every conversation stays on your desk.
